OnStar Preferred Plus WiFi Benefits and Features Explained

What Is OnStar Preferred Plus WiFi?

OnStar Preferred Plus WiFi is a subscription plan that provides internet access through a vehicle’s built-in hotspot. It combines OnStar connected services with enhanced WiFi capabilities, offering reliable connectivity for passengers inside compatible GM vehicles.

Overview of the OnStar Preferred Plus Plan

The OnStar Preferred Plus plan extends beyond basic safety and emergency features. It includes access to a 4G LTE WiFi hotspot, allowing multiple devices to connect simultaneously. This plan is designed for users who need consistent internet access while traveling, supporting streaming, browsing, and work tasks.

Subscribers receive automatic updates and remote services via the OnStar app, such as vehicle diagnostics and remote start.

Key Features of OnStar Connected WiFi

OnStar Connected WiFi provides up to 7 devices with internet access through the vehicle’s built-in 4G LTE hotspot. Speeds are suitable for common online activities, including streaming video, social media, and light work applications. The system allows secure connections with WPA2 encryption.

The subscription includes data plans with defined limits; additional data can be purchased if needed. It also supports over-the-air updates for vehicle software, enhancing performance and security over time without dealer visits.

Compatible GM and Chevrolet Vehicles

OnStar Preferred Plus WiFi is available primarily in newer GM and Chevrolet models manufactured from around 2016 onward. It is standard or optional in popular Chevy vehicles like the Silverado, Equinox, Traverse, and Bolt EV.

GM SUVs and trucks equipped with the necessary hardware support this service. Customers should verify compatibility through their vehicle’s OnStar system or GM’s website, as availability can vary by model year and trim level.

How OnStar Preferred Plus WiFi Works

OnStar Preferred Plus WiFi creates an in-vehicle hotspot that connects multiple devices to the internet through a built-in wireless system. It requires an OnStar account and compatible vehicle to enable seamless connectivity on the go. Users can manage access and monitor usage through the OnStar app or website.

Setting Up Your In-Vehicle Hotspot

To activate the hotspot, the vehicle owner must subscribe to the OnStar Preferred Plus WiFi plan and register their OnStar account. The hotspot is integrated into the vehicle’s telematics system, enabling immediate wireless access without external devices.

Setup typically involves enabling Wi-Fi through the vehicle’s infotainment system or OnStar app. The owner assigns a network name (SSID) and password for device connections. Once enabled, the hotspot draws from the vehicle’s data plan, providing internet access within the car and its immediate surroundings.

Device Connectivity and Wireless Access

The hotspot supports multiple devices simultaneously, such as smartphones, tablets, and laptops. Connected devices use standard Wi-Fi protocols compatible with both iOS and Android systems.

Wireless access is maintained as long as the vehicle is within network coverage. Data speeds depend on cellular signal strength and the OnStar data plan limits. Users can check the number of connected devices and data usage through the vehicle’s infotainment interface or the OnStar mobile app.

Experience With OnStar Wi-Fi

Users experience consistent and secure internet access tailored for connected vehicles. The service offers priority on network quality specifically designed for automotive use, reducing dropouts during travel.

Security features include encrypted connections and automatic software updates via OnStar services, ensuring the in-vehicle hotspot remains protected from unauthorized access. The wireless system is designed to support essential tasks like streaming, navigation updates, and real-time communication while driving.

Subscription Options and Pricing

The OnStar Preferred Plus WiFi subscription offers a range of pricing options tailored to different user needs and budgets. Payment flexibility and plan comparison are key considerations when choosing the right package.

OnStar Preferred Plus WiFi Costs

The standard OnStar Preferred Plus WiFi plan starts at $29.99 per month. This fee covers basic data access through the vehicle’s built-in hotspot. Taxes and fees may apply depending on the region and billing method.

Monthly subscriptions are billed directly through the user’s GM account. Accepted payment methods include credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. Customers can update or change their payment details anytime via their GM account dashboard.

Compare Plans for Needs and Budget

OnStar offers various data plans to suit different driver profiles. While the base Preferred Plus plan includes a set data allotment, customers can select a higher-tier plan if more data is required.

Plans differ chiefly in monthly cost and data limits, so users should evaluate their typical usage. For light internet use like navigation updates, the basic plan suffices. Heavy users streaming multiple devices simultaneously might opt for plans with higher or unlimited data allowances.

Data Plans, Payments, and Unlimited Data

Data plans include options with fixed data caps and an unlimited data plan at a higher price point. The unlimited plan fits drivers who require consistent and heavy WiFi use without worrying about overage charges.

Payments are processed automatically through the customer’s GM account. Users can add or update payment methods easily, with support for major credit and debit cards or PayPal. Bills include standard taxes and fees, clearly outlined at checkout or in the account portal.

Coverage Map and Internet Performance

OnStar Preferred Plus WiFi depends on cellular networks to provide internet inside the vehicle. Coverage varies by region and is influenced by the underlying network providers. Internet performance hinges on signal strength, network traffic, and device compatibility.

OnStar WiFi Coverage Areas

OnStar WiFi operates primarily across the United States and Canada, with coverage concentrated where cellular signals are strongest. It is most effective in urban and suburban areas but can be limited in remote or rural locations. The coverage map provided by OnStar highlights service availability, helping users understand where connectivity is expected.

The hotspot relies on available cellular towers. Coverage gaps can occur indoors or in challenging terrain such as mountains or dense forests. Users should consult the OnStar app vehicle mobile app for real-time signal status and coverage updates.

AT&T and Network Partners

AT&T serves as the primary network partner for OnStar Preferred Plus WiFi, providing the cellular infrastructure necessary for hotspot connectivity. In some regions, OnStar employs additional partners to extend or enhance coverage, but AT&T remains the backbone of the service.

This partnership ensures access to 4G LTE and evolving network technologies where AT&T operates. In areas with weak AT&T signals, internet performance may degrade or disconnect. Users rely on AT&T’s network health and expansion for consistent in-vehicle connectivity.

Speed, Reliability, and Offline Use

Internet speeds on OnStar WiFi fluctuate based on cellular signal strength and network congestion. Typical usage supports browsing, streaming, and multiple device connections but may slow during peak times or in weak signal zones.

Reliability is generally strong in covered areas but offline use is limited since the hotspot requires an active connection. The vehicle mobile app cannot download offline maps or content directly through the hotspot; data-dependent features require an internet connection. Users should plan accordingly for offline scenarios or areas with poor connectivity.

Hands-Free and Connected Features

OnStar Preferred Plus WiFi offers advanced tools that improve driving by combining safety and convenience. It connects the driver to hands-free technology and reliable navigation options for an easier drive.

Hands-Free Driver Assistance Technology

OnStar Preferred Plus WiFi supports hands-free controls through voice commands with Google Assistant, Apple CarPlay, and Android Auto integration. It lets drivers use their voice to play music, make calls, and control apps without taking their hands off the wheel.

The system also provides real-time traffic updates and alerts, such as speed limit notifications, which help maintain safe driving. OnStar’s driver assistance features reduce distractions by enabling quick access to essential functions through simple voice commands.

Navigation and Getting Directions

This plan includes seamless navigation with apps like Google Maps and Waze. Drivers can ask for directions, get traffic updates, and send routes directly to their vehicle’s system.

Users can send destinations from their phone or computer to the car, helping them start trips without manual input. The navigation offers clear, voice-guided directions and recalculates routes based on live traffic data for efficient travel.

OnStar Account Management

Managing an OnStar Preferred Plus Wi-Fi account requires clear steps for activation, renewal, and cancellation. The process involves direct contact with OnStar advisors or use of the online portal to maintain uninterrupted service. Payments and account updates are also essential for keeping the plan active and current.

Activate, Renew, or Cancel Your Plan

To activate an OnStar Preferred Plus Wi-Fi plan, users must create or log into their OnStar account through the official website or mobile app. Activation involves selecting the desired plan, providing vehicle information, and confirming payment details.

Renewal happens automatically unless the account holder cancels the service prior to expiry. Customers can also manually renew via their OnStar account portal or by contacting an OnStar advisor directly. Cancelling the plan requires logging into the account or calling the OnStar customer center, where representatives assist in ending the service.

It is important that cancellations are made before the plan’s expiry date to avoid being charged for the next billing cycle.

Payments, Expiry, and Updates

OnStar payments for Preferred Plus Wi-Fi can be made using credit or debit cards linked to the user's account. The billing cycle depends on the chosen plan, with reminders sent prior to expiration.

If a payment fails, OnStar typically notifies the account holder through email or phone, allowing time to update payment information to prevent service disruption. Account holders can update payment methods online or by contacting an OnStar advisor.

Expiry of Wi-Fi service occurs if payments are not completed by the due date. It is possible to reactivate service by renewing the plan promptly after expiry, although any lapse may interrupt internet connectivity in the vehicle.

Vehicle Safety and Security Services

OnStar Preferred Plus WiFi offers a combination of protection features designed to assist drivers in emergencies and improve convenience through remote vehicle control. The system enhances both personal safety and vehicle management with precise tools.

Personal Safety and Crisis Management

The service includes automatic crash response, which detects collisions and alerts emergency responders promptly. This reduces the time to get help, especially if the driver is incapacitated or unable to call.

Subscribers can also use the emergency button to connect directly to a live advisor. These advisors provide crisis management assistance, such as medical or roadside emergency support, enhancing personal safety during critical situations.

Additional features monitor the vehicle’s status and can send alerts if a problem is detected. This real-time monitoring helps prevent further issues and contributes to safer driving conditions.

Locate Your Vehicle and Remote Start

OnStar’s GPS tracking enables users to locate their vehicle via the mobile app quickly. This is useful in crowded parking lots or when the vehicle is stolen, providing peace of mind.

Remote start functionality allows the driver to start the engine from a distance using the app. This is particularly helpful in extreme weather, as the vehicle can heat or cool before the driver gets inside.

Both features contribute to enhanced security and convenience, putting more control in the hands of the vehicle owner while safeguarding the vehicle itself.

Privacy, User Terms, and Data Protection

OnStar Preferred Plus Wi-Fi involves data collection and usage governed by specific terms and conditions. Users have control over privacy settings and must understand how their information is handled, protected, and shared.

Privacy Choices and Opt-Out Rights

Users can adjust privacy settings to limit the type of data OnStar collects. This includes options to opt out of personalized advertising and data sharing with third parties.

The privacy statement details what information is collected, such as location data, vehicle diagnostics, and usage patterns. Users may request data access or deletion under applicable laws.

Opt-out rights vary by region but typically include disabling certain tracking features or ad targeting. Clear instructions to manage these choices are provided through the user account portal or customer support.

User Terms and Privacy Statements

User terms clearly outline subscriber responsibilities and the scope of service use. These terms specify permitted data uses, responsibility for data accuracy, and account security obligations.

The privacy statement provides detailed disclosures about data types collected, including personal information, device identifiers, and Wi-Fi usage logs. It also states how data is shared with partners or service providers.

Changes to terms or privacy policies are communicated to subscribers, often requiring explicit consent or allowing continued usage as acceptance. Users should review these documents regularly to stay informed.

Cybersecurity and Data Protection

OnStar employs encryption protocols to secure data transmissions between vehicles and servers. This minimizes the risk of interception or unauthorized access.

Access controls and monitoring systems help detect and prevent data breaches. The platform uses regular security updates and vulnerability assessments to maintain protection.

Data protection policies comply with regulatory requirements. User data is stored within secure infrastructures with restricted access based on role and purpose.

Vehicle Software and Connected Updates

The OnStar Preferred Plus WiFi package supports seamless software updates and connected services that help maintain vehicle performance and enhance user experience. Integration with mobile apps allows drivers to control and monitor several features remotely.

OnStar Software Updates and Connected Services

OnStar delivers over-the-air vehicle software updates that improve system functionality without requiring a dealer visit. These updates address navigation data, infotainment enhancements, and security patches.

Connected services include features like automatic crash response, remote diagnostics, and emergency assistance. The WiFi hotspot leverages a strong cellular connection to provide real-time data transfer, ensuring timely updates and uninterrupted access.

Subscription to OnStar Preferred Plus WiFi typically includes a set data allowance for these updates. Users can schedule updates during vehicle idle times to avoid interruptions.

In-Vehicle Mobile App Integration

The vehicle mobile app connects directly with the OnStar system, allowing remote control over settings such as climate control, door locks, and vehicle status checks. The app can send software update notifications and confirm installation progress.

Users access real-time location tracking, trip history, and maintenance reminders through the app. It also supports remote WiFi management, enabling users to monitor data usage or pause the hotspot as needed.