OnStar Customer Service Hours - Contact Us at (888) 466-7827

  1. Overview
  2. OnStar Customer Service Phone Number
  3. Alternative Ways to Contact OnStar
  4. OnStar Customer Service Hours
  5. Common Issues Resolved by OnStar Customer Service
  6. Tips for Contacting OnStar Customer Service
  7. Additional Resources


OnStar is a subsidiary of General Motors that provides a range of services to its customers, including emergency assistance, vehicle diagnostics, navigation, and remote vehicle access. With a focus on safety and convenience, OnStar has become a popular choice for many car owners.

However, like any service, there may be times when you need to contact OnStar customer service for assistance or to resolve an issue. In this article, we will provide you with all the information you need to know about OnStar customer service hours and how to contact them.

OnStar Customer Service Phone Number

The easiest and most direct way to contact OnStar customer service is by phone. The OnStar customer service phone number is (888) 466-7827. By calling this number, you will be connected to a representative who can assist you with any questions or concerns you may have.

When calling OnStar customer service, it is important to have your OnStar account number or vehicle identification number (VIN) ready. This will help the representative locate your account and provide you with the most accurate assistance.

Alternative Ways to Contact OnStar

In addition to phone support, OnStar also offers alternative ways to contact their customer service team. These include:

  • Online Chat: OnStar provides an online chat feature on their website, where you can chat with a representative in real-time. This can be a convenient option if you prefer not to make a phone call.
  • Email: You can also contact OnStar customer service via email. Simply send your inquiry or concern to their designated email address, and a representative will respond to you as soon as possible.
  • Social Media: OnStar has a presence on various social media platforms, including Facebook and Twitter. You can reach out to them through these channels and expect a response from their customer service team.
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While these alternative methods may be convenient, keep in mind that phone support is often the quickest way to get a resolution to your issue.

OnStar Customer Service Hours

OnStar customer service is available 24 hours a day, 7 days a week. This means that you can contact them at any time, day or night, for assistance with your OnStar services.

Whether you have a question about your subscription, need help with a technical issue, or require emergency assistance, OnStar customer service is always there to help.

Common Issues Resolved by OnStar Customer Service

OnStar customer service can assist with a wide range of issues and inquiries. Some of the common issues that are resolved by OnStar customer service include:

  • Subscription inquiries and changes
  • Technical support for OnStar services
  • Assistance with setting up and using OnStar features
  • Emergency services, such as vehicle crash response
  • Navigation and directions
  • Remote vehicle access, such as unlocking your car
  • Vehicle diagnostics and maintenance reminders

If you are experiencing any of these issues or have any other concerns related to your OnStar services, don't hesitate to reach out to their customer service team for assistance.

Tips for Contacting OnStar Customer Service

When contacting OnStar customer service, there are a few tips you can follow to ensure a smooth and efficient experience:

  • Be prepared: Have your OnStar account number or vehicle identification number (VIN) ready when calling. This will help the representative locate your account quickly and provide you with the most accurate assistance.
  • Be clear and concise: Clearly explain your issue or inquiry to the representative. Providing all the necessary details upfront will help them understand your situation better and provide you with the appropriate solution.
  • Be patient: OnStar customer service representatives are there to assist you, but they may be dealing with multiple inquiries at once. If there is a wait time, be patient and stay on the line. Your call will be answered as soon as possible.
  • Take notes: During your conversation with the representative, take notes of any important information or instructions they provide. This will help you remember the details and follow any necessary steps after the call.
  • Follow up if needed: If your issue is not resolved or you have further questions, don't hesitate to follow up with OnStar customer service. They are there to assist you and ensure your satisfaction.
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By following these tips, you can have a more productive and efficient experience when contacting OnStar customer service.

Additional Resources

If you are looking for more information about OnStar or need assistance with specific features, OnStar provides additional resources that can be helpful:

  • OnStar Website: Visit the official OnStar website for detailed information about their services, features, and frequently asked questions. You can also find contact information and access your account online.
  • OnStar Support Center: The OnStar Support Center is a comprehensive resource that provides answers to common questions and troubleshooting guides for various OnStar services.
  • OnStar Community: The OnStar Community is an online forum where OnStar users can connect with each other, ask questions, and share their experiences. It can be a valuable resource for finding answers to specific inquiries.

By utilizing these additional resources, you can find answers to many of your questions without needing to contact customer service directly.

OnStar customer service is available 24/7 to assist you with any issues or inquiries you may have. Whether you prefer to contact them by phone, online chat, email, or social media, OnStar is dedicated to providing you with the support you need. Remember to be prepared, clear, and patient when contacting customer service, and utilize the additional resources available to find answers to your questions. With OnStar customer service, help is always just a phone call away.

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